How Unific technical support can help
All of Unific's paid plans come with Unific Technical Support, but there are some limits to be aware of.
Support Ticket Priority
See article: Unific Support Prioritization
Basic Email Support
Basic email support is included on all monthly paid plans.
High Priority Support
High Priority Support is included on all Annual / Enterprise Plans
Includes:
- Same day response time during business hours
- Request phone calls same day with screen sharing during business hours
- Higher ticket priority. See Unific Support Prioritization
What Unific Technical Support includes:
- Questions about getting to know Unific's products and using them
- Troubleshooting shopping cart connections
- Troubleshooting HubSpot connections
- Troubleshooting if data doesn't sync from the store to HubSpot
- Troubleshooting if data is incorrect (due to a property mismatch or data not being sent correctly by the shopping cart
- Troubleshooting if previous data is missing (due to lack of running Historical data)
- Coupons not being generated
- Other technology or data related issues having to do with any of our products
What Unific Technical Support does not include:
HubSpot implementation is not covered by Unific Technical Support. For that purpose, Unific offers a dedicated HubSpot Implementation Support plan. If you are currently collaborating with a HubSpot Agency, we suggest continuing your work with them. If you represent an agency, consider joining our partner program for additional resources and support.
Unific Technical Support does not include:
- Implementation of HubSpot Workflows
- Implementation of HubSpot Reports
- Implementation of HubSpot Reports
- Implementation of HubSpot Lists
- Strategic Consulting