This agreement applies to any and all ActiveCampaign Tags, Automations, Lists, Segments, Custom Fields, Email Templates, and any other related content created by Revenue Conduit in your ActiveCampaign account as part of your Revenue Conduit merchant
Service Level Agreement - Revenue Conduit ActiveCampaign Marketing System
Revenue Conduit support exists to answer questions and solve issues regarding order data that gets synced between your store and ActiveCampaign. We also provide documentation and support if you’re having trouble utilizing our software features that you find in our Admin interface.
Using standard ActiveCampaign functionality, we've provided a full marketing system in ActiveCampaign that you can leverage to grow your store, and we provide training videos, knowledge-base articles, and any campaign documentation so that you can successfully launch these Automations. We’ve documented all sections of these Automations that integrate into Revenue Conduit so that you can understand how Revenue Conduit and ActiveCampaign work together.
We do not support the implementation or troubleshooting of our ActiveCampaign marketing system outside of our knowledge-base articles, videos, and campaign documentation. We’ve documented our features so that you can be educated on the options and data that Revenue Conduit can sync to ActiveCampaign, and everything else in these Automations are built off of standard ActiveCampaign functionality so that you can reach out to ActiveCampaign support for help. If you need additional help in understanding, troubleshooting, or implementing the ActiveCampaign marketing system we’ve built for you, we offer consulting packages to get you fully implemented and grow your revenue.
We believe in your success as an ActiveCampaign customer. We give you these Automations as a starting point based on our experience from dozens of consulting projects. ActiveCampaign is an incredibly powerful marketing automation platform, and you can use the Automations we’ve built for you along with our video and documentation content to save you hundreds of hours and quickly implement the ecommerce best practices that will help you grow your store.
ActiveCampaign/Revenue Conduit Training Resources
Get familiar with ActiveCampaign’s basic functionality in order to launch the Automation Frameworks that Revenue Conduit has built for you. Learn what you need to know about ActiveCampaign so that our New Lead and New Customer automation frameworks can start growing your business within the first 60 days:
- Here is ActiveCampaign's user guide for searching topical questions: http://www.activecampaign.com/support/kb/
- Here is ActiveCampaign's support info for answering Automation, tagging, list, and email setup questions: http://www.activecampaign.com/contact/
- Here is Revenue Conduit's support info for addressing issues in connecting ActiveCampaign into your store, as well as any issues in your Revenue Conduit Admin interface: firstname.lastname@example.org
- And here is Revenue Conduit's knowledge base for answering specific feature questions (please let us know if we need to improve any documentation!): Knowledge Base
Those are the bulks of the resources you'll need. Please let us know if you have any other questions in order to start building your success with ActiveCampaign and Revenue Conduit. We also offer consulting packages if you need a more hands-on approach, so let us know!