Unific Pricing & Account Management
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      How to get help from the Unific Technical Support Team

      Getting Help with Unific: Knowledge Base, Support, and Status Updates

       


      Unific provides multiple ways for users to find help and get support. This guide explains how to access our chatbot, knowledge base, submit a support ticket, and check the system status.

      Accessing Help in Unific

      Inside Unific, you have a few options for finding support:

      1. Chatbot & Knowledge Base Search

        • Our chatbot allows you to send us a message directly.
        • You can also search for knowledge base articles within the chatbot.

      2. Help Section & Knowledge Base

        • Clicking on the Help section will open our Knowledge Base, where you can browse topics or use the search bar to find specific articles.
        • The Knowledge Base includes:
          • Unific Integrations: Articles covering integration-related questions.
          • eCommerce Properties & Workflows: HubSpot-specific workflows, lists, and properties created by Unific.
          • Frequently Asked Questions (FAQs): Commonly asked questions and answers.

      Submitting a Support Ticket

      If you need further assistance, you can submit a support ticket:

      1. Click Submit Ticket in the help section or visit this link.
      2. Fill out the form with:
        • Your name, company, and account email address.
        • Select the product you need help with.
        • Provide a summary of the issue.
        • Attach supporting screenshots (highly recommended for faster troubleshooting).

      Checking Unific’s System Status

      If your orders, customers, products, or other synced objects are not updating as expected, check our Status Page:

      status.unific.com

      What You’ll Find:

      • Live System Metrics: Check the current sync speed for different objects.
      • Incident Reports: See if there are any active or past incidents affecting Unific.
      • Historical Uptime: View past service availability on specific dates.
      • Subscribe to Updates: Receive email notifications about ongoing issues or maintenance.

      By following these steps, you can quickly find answers, report issues, and stay informed about Unific’s system performance.

      If you have further questions, feel free to reach out through our chat or submit a ticket.

      Thank you for using Unific!