What is the expected Unific Sync Speed
On average it takes Unific 3-5 minutes to sync entities such as orders, products and customers into Hubspot. On rare occasions it may take a few hours as the system auto-scales to handle higher loads.
Outlined below are some causes of delays.
Delays due to outage
There may be rare situations where it may take longer due to an outage either on the shopping cart, HubSpot or Unific. In these circumstances, the Unific team will publish updates to Unific's status page.
Delays due to spikes in usage
There is a possibility that large influx of events from each shopping cart will cause delays. Unific has implemented API rate limits to prevent any one customer from affecting other customers, however. The Unific team will publish updates to Unific's status page.
Delays due to errors in accessing data in the Shopping Cart or HubSpot
Occasionally, accessing data due to permissions issues can create a situation where the system will run multiple retries which in turn create a backlog of messages that are re-tries. The system will eventually stop retrying, however this can cause delays unexpectedly.
Delays due to API Rate limits with HubSpot or your Shopping Cart
Your shopping cart and Hubspot have defined API rate limits, which might slow things down unexpectedly. Unific adheres to the API rate limits and automatically throttles the usage.
Unific publishes the aggregated current sync speed for checkouts, orders, products, coupon generations here: https://status.unific.com/.
3 to 5 Minutes is still the expected time to sync entities however, the sync speed charts are useful to understand if there are delays across the entire system.